Quote:
|
Originally Posted by ScaredWebWarrior
Unless they're calling you to see how they can help you today.
Then they'll happily announce they're from <some> bank and would I like to tell them my mother's maiden name or whatever to establish security - i.e who *I* am.
Last time this happened I told the 'bank' - how do I know who *you* are? And then told them that I wasn't going to continue with the conversation.
And that will be the 'paranoid' way I will handle all such further calls in the future. Maybe then they'll get serious about protecting my interests as much as they're interested in protecting theirs!
|
Oooh, I do this to them too, they don't like it up they don't.
Try, "I know, to verify you are my bank tell me the four digits in the third block of the card number (after all the first 4 are easy and the last 4 are printed on many receipts), or for your bank account ask them to tell you the last transaction that occurred on the account, or the value of the payment to X on Y (say your mortgage).
They cannot tell you because of the wonders of the DPA and the need for them to verify who they are talking too before they divulge such information...
Also ask why they call on a witheld number, after all if they called on a number you recognised as your bank (first direct for example call displaying a first direct phone number - they sometimes actually get suprised if I answer hello first direct how can I help you) then that would improve matters too. If you call the first direct number back it says this was first direct calling on a courtousy call there is no need to respond thank you for calling.
See thats how you run a bank.