Cable Forum - View Single Post - *ALL* Speed Upgrade Discussion In Here Please (Part 4)

sloopy · 18-04-2005, 22:01

Hi Dexter K

Can you elaborate on the automatic upgrade situation please. From my point of view this is a myth. We are now nearly 6 weeks after the start of this upgrade, a billing point has passed, and I have seen nothing, not even a letter from NTL to let me know what is going on. Were it not for this forum I would not know that upgrades were happening and there are probably thousands of NTL customers in precisely this situation.

I am trying to be patient, having spoken to CS a few times, and progressed from the can't access the booking system to the SAMSUNG STB won't work for you get a SACM advice. I refer to my equally patient friend CAPTAIN747480 (see post 958 on page 64 of this thread ) who seems to have been upgraded to a 1MB service on a PACE STB. I don't live that far away, not in Blackheath but, as far as I can tell, also an ex C&W area on the Bromley router. I have recently needed to reboot my STB but my BB stays at 750K.

Having been scanning this Forum for a while now it seems to me that those with SACMs have no problem and can get whatever speed they want. Those with SAMSUNG STBs are in a similar position. Those with PACE STBs who are happy with speeds up to 1MB are also OK. The only problem group is the PACE STB users who want > 1MB of which I am one. We have to be a minority and the only ones who require some real effort, not just a hit to the box, so I would like to know what you are doing for us. I am prepared to wait provided I get a decent result. I initially thought "great, lose the PACE for a SAMSUNG" but then, having been told that SAMSUNGs won't work in this area and having read on this forum that they are not neccessarily the greatest thing since sliced bread I think "stick with the PACE, even if it doesn't like talking to the handset, and get a SACM as well". Is this how it has to be and when will it be so?

18-04-2005, 22:01	#1112
sloopy Inactive Join Date: Mar 2005 Posts: 9	*Re: ALL* Speed Upgrade Discussion In Here Please (Part 4)** Hi Dexter K Can you elaborate on the automatic upgrade situation please. From my point of view this is a myth. We are now nearly 6 weeks after the start of this upgrade, a billing point has passed, and I have seen nothing, not even a letter from NTL to let me know what is going on. Were it not for this forum I would not know that upgrades were happening and there are probably thousands of NTL customers in precisely this situation. I am trying to be patient, having spoken to CS a few times, and progressed from the can't access the booking system to the SAMSUNG STB won't work for you get a SACM advice. I refer to my equally patient friend CAPTAIN747480 (see post 958 on page 64 of this thread ) who seems to have been upgraded to a 1MB service on a PACE STB. I don't live that far away, not in Blackheath but, as far as I can tell, also an ex C&W area on the Bromley router. I have recently needed to reboot my STB but my BB stays at 750K. Having been scanning this Forum for a while now it seems to me that those with SACMs have no problem and can get whatever speed they want. Those with SAMSUNG STBs are in a similar position. Those with PACE STBs who are happy with speeds up to 1MB are also OK. The only problem group is the PACE STB users who want > 1MB of which I am one. We have to be a minority and the only ones who require some real effort, not just a hit to the box, so I would like to know what you are doing for us. I am prepared to wait provided I get a decent result. I initially thought "great, lose the PACE for a SAMSUNG" but then, having been told that SAMSUNGs won't work in this area and having read on this forum that they are not neccessarily the greatest thing since sliced bread I think "stick with the PACE, even if it doesn't like talking to the handset, and get a SACM as well". Is this how it has to be and when will it be so?