18-04-2005, 15:56
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#11
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Troubleshooting
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Originally Posted by TelewestEmployee
we have a designated quality control team that checks each forum that is known to Telewest and Blueyonder in the UK, the information is then passed to the technicians in each are we service also the changes are then placed on the blueyonder and telewest websites and also our intranet service which we check for every call made to us
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Now that sounds like customer service. 
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