[ian@huth]

Originally Posted by Chrysalis

So how does marge know other staff arent incompetant then?

So its bull**** I got doublebilled, others got doublebilled and even ian@huth has acknowledged this problem.

Problems are there please do not try to hide them by calling people liars, this is a bad bad attitude to take.

Your comment Marge if you are indeed staff, if you dont aknowledge this problem then you are also incompetant, some links for you.

Funnily enough noone from cable forum team made a single comment in these threads, do they read the billing forum?

http://www.cableforum.co.uk/board/sh...ad.php?t=25057
http://www.cableforum.co.uk/board/sh...ad.php?t=26458
http://www.cableforum.co.uk/board/sh...8&postcount=14
http://www.cableforum.co.uk/board/sh...ad.php?t=26275

--edit--

I am harsh calling you incompetant but you could have just confirmed staff are not told to say this so that is ruled out, but I still want NTL refusal to refund double billing to be solved.
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This is where me and you differ, I have never called someone else's post crap I read and take in all what others say and have respect for everyone's opinions, you seem to call my post crap simple because you dont like what you read.

I don't know how come I deserve the "and even ian@huth has acknowledged this problem." I was annoyed at the fact that I had been moved from billing in arrears for broadband to billing in advance without any prior notice of the change. I was expecting this to happen at some point in the not too distant future as NTL moved to the sensible option of all customers being billed the same way but expected prior warning. To me, double billing is charging twice for the same thing. NTL were not charging twice in my situation but were charging for two different periods on the same bill, a subtle difference. I would not expect any refund because they are not charging me for something I haven't had or will not get. The only effect is to leave me a little cash short during the month where it was billed but I will not have to pay for the final month when I ultimately, if ever, leave.