Thanks for that. Will ring them in the morning. I am growing increasingly irritated by ntl service. Rarely a week goes by when I don't have to tinker around with either the internet or the TV to get it to work. I am sick of dealing with a shoddy third rate company that considers outsourcing all its work to the likes of avondale. I am on call most of the time and having to let an "engineer" in to sort out their mess is a major hassle and irritation.