Originally Posted by jb1978

I called NTL as soon as the new broadband speeds were announced to arrange a STB swap so I could have 2mb broadband. I arranged for the swap to be carried out today (April 16), and someone from NTL even called me yesterday afternoon to confirm the appointment was between 8am and 12pm.

Saturday morning ends and nobody from NTL turns up. I then call "customer services" who say my appointment was cancelled as I was now on 1mb despite still paying £25/month! She then says I will need to arrange another appointment and that NTL no longer do saturday appointments. I ask how can this be the case when I had an appointment arranged for today (Saturday). Why should I have to lose a days holiday because of NTL's ineptitude?

This whole experience is encouranging me to ditch NTL and get a cheaper, better package from Sky and ADSL..

P.S. I am in the Manchester area paying over £75/month to these jokers..