[Marge]

How dare you call me incompetent, who the hell do you think are. Your post was saying that you believe staff are told to "pretend" things to customers, I really do not know which planet you have just arrived from but I'm tempted to send you back with a kick up the backside. At no point have I said that double billing isn't a problem or error, I said no-one in ntl have ever told me to tell customers anything other than the truth. Please stop trying to twist what I have actually said into something completely different.