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tevaka · 16-04-2005, 15:03

Success at last !! Engineer came today and confirmed that
(a) STB was OK
(b) My network card was fine
So having received a straight through cable in the post this a.m. we connected that and got to the NTL reprovision page. I had forgotten my PID and rang Tech Support who gave me. But their services were down and when I got past the first screen the server was down ! Oh how I laughed ........3 hours later I'm at last back online.
Nil points to the Tech Support who told me spyware was stopping me re-provisioning - that has to be the lamest way to get me off his phone line I've ever heard.

Thanks to all who helped with suggestions.

16-04-2005, 15:03	#17
tevaka Inactive Join Date: Apr 2005 Location: London Services: NTL 300K Broadband NTL Basic Pack TV Posts: 13	Re: STB connection problem Success at last !! Engineer came today and confirmed that (a) STB was OK (b) My network card was fine So having received a straight through cable in the post this a.m. we connected that and got to the NTL reprovision page. I had forgotten my PID and rang Tech Support who gave me. But their services were down and when I got past the first screen the server was down ! Oh how I laughed ........3 hours later I'm at last back online. Nil points to the Tech Support who told me spyware was stopping me re-provisioning - that has to be the lamest way to get me off his phone line I've ever heard. Thanks to all who helped with suggestions.