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Originally Posted by philquinney
Hey Rohan,
The fact that your QOS level is no-bia means that you have no Broadband Internet Access enabled on your set top box. Call back and tell them this is definitely their fault. If you have a pc that you can move and directly connect to the set top box then do so: that way when you call they should be able to talk you through everything and not try to wriggle out because you have a wireless router.
Anyway, the most important thing is to get that no-bia changed to stb-mid for 2meg access.
Phil.
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Thanks.
I will try calling them again after I have taken my PC back downstairs.