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GCSO · 14-04-2005, 23:03

I had exactly the same problem. NTL attempted to 'hit' the stb several times on every occasion it failed. An engineer came out - the box was fine - a problem with the account setup was his opinion.

He was correct. The problem was my account was still set as a pace box. In addition to this, at some point my broadband had been deactivated. My account also had an open ticket which prevented CS from changing my account details. Once this was cleared and the pace deregistered and the samsung registered to my account everything started working again. I spoke to 11 different people over 6 days...

Good luck - a big thanks to James and Debbie in NTL CS!

14-04-2005, 23:03	#10
GCSO Inactive Join Date: Feb 2004 Posts: 2	Re: What am I to do? I had exactly the same problem. NTL attempted to 'hit' the stb several times on every occasion it failed. An engineer came out - the box was fine - a problem with the account setup was his opinion. He was correct. The problem was my account was still set as a pace box. In addition to this, at some point my broadband had been deactivated. My account also had an open ticket which prevented CS from changing my account details. Once this was cleared and the pace deregistered and the samsung registered to my account everything started working again. I spoke to 11 different people over 6 days... Good luck - a big thanks to James and Debbie in NTL CS!