Originally Posted by ian@huth

But that is what is happening now and has been for a long time. If you notice I did say "in their own time" which is what several associates including yourself have done. I am talking about customers who have problems, been passed from pillar to post within NTL with no resolution and helpful associates have picked up on the problem in the forum and decided to help.

There have been several posts of late which indicate members are PMing associates and requesting help which is not on. Associates should be free to decide who, where and in what cisrcumstances they offer help.

It is a sorry state of affairs if middle management (and higher) decide what should be happening and completely disregard what Simon Duffy instructs. I know that there are empire builders who are trying to protect and build their empires but this is part of NTLs problem and these people must be weeded out and dealt with.