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ats · 14-04-2005, 20:59

Don't worry, it might not be a fault with the box. I had the exact same problem. My old Pace box was replaced with a Samsung and after waiting an hour for the box to sort itself out, I found I couldn't turn it on with the remote control or the power button on the front. After rebooting the same thing happened as with yours. It counted up to 40 and then the NTL screen and then nothing.
After calling the TV faults section of CS, a very helpful man gave me the number for the Installation department. I called them up and found out that the reason the box didn't work was that the engineer had actually come and swapped the box a day early, so on their records the old Pace box was still connected. I think the phrase he used was that the service order was still "open", and hadn't been "completed". Basically he said he would push it through himself and true to his word after half an hour the box came to life and all the channels came through.
The internet however was a different kettle of fish. After numerous calls to CS, explaining how the engineer had come early and how the Installation department had pushed through the service order, I was told all I could do was to wait for the broadband signal to come through to the box. I waited until the next morning but it was still out so I called the Broadband support people, and it turns out the engineer had plugged the crossover cable from the old box into the new box, which it didn't need at all. After removing it, everything was hunky dory and I was able to register my wireless router without too many problems. Fantastically bad piece of installation work really.
I don't know if the same thing would work for you because I don't know if your box was swapped before it was supposed to be, but try calling the TV faults section of CS and if they can't help you get them to call the installation people, who will definitely be able to get the TV signals to your box. Then check that the crossover cable isn't plugged in and call the broadband support people if you still can't get an internet connection. Hope this helps.

14-04-2005, 20:59	#12
ats Inactive Join Date: Apr 2005 Posts: 2	Re: Turning STB on?? Don't worry, it might not be a fault with the box. I had the exact same problem. My old Pace box was replaced with a Samsung and after waiting an hour for the box to sort itself out, I found I couldn't turn it on with the remote control or the power button on the front. After rebooting the same thing happened as with yours. It counted up to 40 and then the NTL screen and then nothing. After calling the TV faults section of CS, a very helpful man gave me the number for the Installation department. I called them up and found out that the reason the box didn't work was that the engineer had actually come and swapped the box a day early, so on their records the old Pace box was still connected. I think the phrase he used was that the service order was still "open", and hadn't been "completed". Basically he said he would push it through himself and true to his word after half an hour the box came to life and all the channels came through. The internet however was a different kettle of fish. After numerous calls to CS, explaining how the engineer had come early and how the Installation department had pushed through the service order, I was told all I could do was to wait for the broadband signal to come through to the box. I waited until the next morning but it was still out so I called the Broadband support people, and it turns out the engineer had plugged the crossover cable from the old box into the new box, which it didn't need at all. After removing it, everything was hunky dory and I was able to register my wireless router without too many problems. Fantastically bad piece of installation work really. I don't know if the same thing would work for you because I don't know if your box was swapped before it was supposed to be, but try calling the TV faults section of CS and if they can't help you get them to call the installation people, who will definitely be able to get the TV signals to your box. Then check that the crossover cable isn't plugged in and call the broadband support people if you still can't get an internet connection. Hope this helps.