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darren · 14-04-2005, 19:10

My main account is now working after 4 phone calls I we* managed to speak to someone in this country who said the email address was stuck in create fail?, and he would escalate it, I then got a phone call the next morning and was told that it was sorted, they had removed and recreated the account and everything works fine now.

Why it took 4 phone calls and two of us to get this done I don't know. It was such a simple thing to fix.

*two of us were talking to them at the same time because my old stb account is apparently in my parents name, even though the bills had my name on them since I moved it to my name up until I moved to a far more reliable cable modem and Sky+ box.

14-04-2005, 19:10	#108
darren Inactive Join Date: Jun 2003 Posts: 45	Re: Merged: Email down again!!!!! My main account is now working after 4 phone calls I we* managed to speak to someone in this country who said the email address was stuck in create fail?, and he would escalate it, I then got a phone call the next morning and was told that it was sorted, they had removed and recreated the account and everything works fine now. Why it took 4 phone calls and two of us to get this done I don't know. It was such a simple thing to fix. *two of us were talking to them at the same time because my old stb account is apparently in my parents name, even though the bills had my name on them since I moved it to my name up until I moved to a far more reliable cable modem and Sky+ box.