I can't believe it, it was only installed this morning!
I thought they would check if it was working before leaving, so I just left the engineer to it, he said it was done and then left... I guess without checking the box, or some fault has developed since then.
I just went in to watch TV, the TV was on the cable channel but no picture. That's all I know, I didn't see any of the installation at all unfortunately.
scastle - I don't know what happened the very first time it was switched on, but if I reboot now the numbers change about every second or so, then about 2 secs from 30 to 40
And one other point if this helps, if I press OK while the NTL logo is showing, it displays "Navigation loading...." or something.
thanks both anyway

, I will call CS.