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Originally Posted by Mick
Just to point out that we strongly pointed out to Simon Duffy and Peter that we did not want to be a substitute for Customer Services, we would assess issues and decide then if they needed a high priority resolution. Because its these type of serious issues that ntl need to track internally and find out why they keep happening and hopefully rectify so that no other customers suffer the same issues over and over again.
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sounds fair to me , how would the question of being an unofficial official site be worked out though
