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Originally Posted by ian@huth
My own feeling is that a NTL appointed spokesperson on the forums would end up with countless pleas for help and antagonism if that wasn't quickly forthcoming.
Customers should take up their issues directly with NTL through the normal official channels. Only when these avenues have been exhausted should Cableforum be involved.
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Just to point out that we strongly pointed out to Simon Duffy and Peter that we did not want to be a substitute for Customer Services, we would assess issues and decide then if they needed a high priority resolution. Because its these type of serious issues that ntl need to track internally and find out why they keep happening and hopefully rectify so that no other customers suffer the same issues over and over again.