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ian@huth · 14-04-2005, 18:07

My own feeling is that a NTL appointed spokesperson on the forums would end up with countless pleas for help and antagonism if that wasn't quickly forthcoming.

Customers should take up their issues directly with NTL through the normal official channels. Only when these avenues have been exhausted should Cableforum be involved.

That involvement could be by NTL associates who visit the site asking if they can help resolve the issue rather than members asking them if they will help. Remember that NTL associates helping in this way are doing so in their own free time and should be free to take on only the things that they want to.

Alternatively the team could escalate a problem via NTL contacts where they deem it suitable to intervene.

Regular liason between the team and a NTL contact could pass concerns and information between the two parties.

14-04-2005, 18:07	#126
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	Re: CableForum & NTL to meet My own feeling is that a NTL appointed spokesperson on the forums would end up with countless pleas for help and antagonism if that wasn't quickly forthcoming. Customers should take up their issues directly with NTL through the normal official channels. Only when these avenues have been exhausted should Cableforum be involved. That involvement could be by NTL associates who visit the site asking if they can help resolve the issue rather than members asking them if they will help. Remember that NTL associates helping in this way are doing so in their own free time and should be free to take on only the things that they want to. Alternatively the team could escalate a problem via NTL contacts where they deem it suitable to intervene. Regular liason between the team and a NTL contact could pass concerns and information between the two parties.