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ntluser · 14-04-2005, 17:38

There's nothing stopping NTL from replying to NTL queries posted on Cable Forum now.

On Digital Spy, they had someone answering queries on the CR3 rollout many moons ago. I think Moneypenny did something similar on NTHW.

It's quite reasonable for them to answer those queries that they feel able to bearing in mind Cable Forum rules, NTL company policy and the feelings of NTL customers and staff already posting here.

NTL could use Cable Forum to generate a lot of goodwill for themselves by simply listening to the complaints members put forward and doing something about them.

In the past, communication has not been a NTL strong point hence they tend to be viewed with suspicion.

However, I wouldn't see a need for NTL to play any management role in Cable forum. All they have to do is to get Cable Forum to agree, nominate a user name for their representative, set up an official NTL thread, specify topic areas they will provide answers to and invite members to post in the thread. It can be supervised by the moderators in the usual way, who will maintain adherence to the rules.

In that way Cable Forum remains independent, NTL get a way to communicate with their customers and the customers get somewhere to post their NTL complaints.

14-04-2005, 17:38	#124
ntluser Inactive Join Date: Jun 2003 Location: Manchester Age: 78 Services: Virgin Media XL Telephone,TV with Tivo box & Superhub3 upto 150Mb Broadband, Sky World, & Freeview+ Posts: 1,901	Re: CableForum & NTL to meet There's nothing stopping NTL from replying to NTL queries posted on Cable Forum now. On Digital Spy, they had someone answering queries on the CR3 rollout many moons ago. I think Moneypenny did something similar on NTHW. It's quite reasonable for them to answer those queries that they feel able to bearing in mind Cable Forum rules, NTL company policy and the feelings of NTL customers and staff already posting here. NTL could use Cable Forum to generate a lot of goodwill for themselves by simply listening to the complaints members put forward and doing something about them. In the past, communication has not been a NTL strong point hence they tend to be viewed with suspicion. However, I wouldn't see a need for NTL to play any management role in Cable forum. All they have to do is to get Cable Forum to agree, nominate a user name for their representative, set up an official NTL thread, specify topic areas they will provide answers to and invite members to post in the thread. It can be supervised by the moderators in the usual way, who will maintain adherence to the rules. In that way Cable Forum remains independent, NTL get a way to communicate with their customers and the customers get somewhere to post their NTL complaints.