[handyman]

Whats happened is in order to prevent people from removing smart cards from stb's and putting them in others, ntl's billing system requires the stb to be paired to a smart card. If this pairing has not been done then no signal hits can be sent to the stb hence no channels. Not 100% on the procedure for this nowadays but they will need to contact IT to delete the pairing hit so that they can start again, this generally took some time to do before.

old order not closed = when the stb is installed the eng should either phone i or use his laptop to finish the job (close down the active work order on your account) once closed down this sends the right codes to your stb to enanble the channels package you wanted.

a ticket of some sort is open = a remedy (trouble ticket software) trouble ticket has been raised and will be allocated to a dept to sort out. open means not finished yet.

The are stages that stb go through , just a order of sending hits, they can track this. Not sure what the individual stages are though.


hth HM