I don't know what it is about disconnections and NTL ...
In the process of my house move there were two occasions when I had a termination date on my account. On both occasions, someone cut my services off within a week of the date going on the account, regardless of the fact that service should have continued for anotehr two weeks. On the first occasion the phone went off but TV and BB remained on; the second time, all bar the phone went off.
On the first occasion I have Marge and other members of this forum to thank for getting things back on track, second time round a friend who was staying in my house until it was sold called NTL himself and spent an age arguing with a disinterested CSR who at first said he wouldn't reconnect the services as it would take a week to reconnect and 'it isn't worth it' for the time left, and eventually, grudgingly, said he'd see what he could do. Service was returned within a couple of hours.
There appears to be some kind of conspiracy among some within NTL to preserve an impression that switching CATV, BB and telco services on or off is a difficult, time consuming process. I can't think why they want us to think this when the path of least resistance is to say, 'sod NTL, I'm off to $ky.' I can't help wondering how many customers they have needlessly lost like this.
