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Originally Posted by handyman
... although if you've not got chanel 5 then its probably never been hit yet anyway ...
Dont accept no bull find out from them exactly whats causing the problems and post it here. there are several superb faults techs that post here and i'm sure one of them would be able to help.
EDIT - which area are you in ?
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Only channels 1 to 4 available - engineer told me that Channel 5 appearing was the thing to look out for - after a reboot or using the page up/page down/blue remote control code to view the event log it simply shows the "Never been paired" message.
The general consensus of messages from "customer" "support" seems to be that the old order wasn't closed (?), a ticket of some sort is open (?), and it's stuck in stage 2 or 3 (can't remember) of a 3-stage process (?), which is something that someone in some IT department somewhere should be able to sort out but there's a bit of a backlog. We've had this message relayed in various forms since first thing on Saturday morning but it always seems to be something that someone else in some other department has to deal with. There seems to be no mechanism in-place or inclination to follow-up and see whether anything has actually happened though. Things not working is a fact of life; I can accept that (grudgingly) - hell, I'm a software developer and it's part of my daily work. It's the lack of knowledge, the lack of common courtesy in calling back when promising, the lack of organisation and tracking, and the necessity to make call after call after call after call explaing the same thing over and over again when the fault is at NTL's end and it's
them who should be sorting this out proactively which is my main gripe.
Area: Portsmouth.
As Nemesis said he's been relaying messages back and forth between NTL and myself. As of this morning someone called Stuart has phoned my other half (as the account is in her name) at work and asked to have the situation explained again and promised to investigate and get back with information later, good or otherwise. I'll post again if/when I hear what it is so long as I'm either still at work or there's a fix in place to allow me internet access by the time I get home.