Cable Forum - View Single Post - Help getting premium channels back after new box

handyman · 14-04-2005, 11:33

You may find that as they have removed your previous box from your account they did not note down which channels you had, When thay have added the next stb they only added it as a base pack, although if you've not got chanel 5 then its probably never been hit yet anyway. What needs to happen is you need to speak to someone in faults and try find out 1st if the channels are currently on your account and 2nd why the hit has not gone through to the box. Ask them to remove the box from your acount and re-add it as that always used to help as it will resend all the required hits to set up the box in one go. Failing that request a tech to swap the stb for one that is correct on the system and will accept hits.

Dont accept no bull find out from them exactly whats causing the problems and post it here. there are several superb faults techs that post here and i'm sure one of them would be able to help.

hm (no longer ntl fault tech)

EDIT - which area are you in ?

14-04-2005, 11:33	#8
handyman Permanently Banned Join Date: Jun 2003 Location: Nr Carnforth Age: 51 Services: M6 Keele Posts: 5,462	Re: Help getting premium channels back after new box You may find that as they have removed your previous box from your account they did not note down which channels you had, When thay have added the next stb they only added it as a base pack, although if you've not got chanel 5 then its probably never been hit yet anyway. What needs to happen is you need to speak to someone in faults and try find out 1st if the channels are currently on your account and 2nd why the hit has not gone through to the box. Ask them to remove the box from your acount and re-add it as that always used to help as it will resend all the required hits to set up the box in one go. Failing that request a tech to swap the stb for one that is correct on the system and will accept hits. Dont accept no bull find out from them exactly whats causing the problems and post it here. there are several superb faults techs that post here and i'm sure one of them would be able to help. hm (no longer ntl fault tech) EDIT - which area are you in ?