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bazza7676 · 14-04-2005, 08:44

Ok this is a long story so I'll try and keep it short. I had one of my Pace set-up boxes replaced with a Samusung as I was upgrading from a 750k to 2mb internet connection on friday 8th April. I was told as uaual to wait a few hours for it to be activated but thats far from what happened. I not only didnt get my internet upgrade but got instead was no internet, loss of a few channels upstairs plus all but the minimum free channels downstairs. I had to to call them at least 6 times to sort the downstairs tv channels out with them at last admitting they had been sending to the wrong set-top box code. At least thats sorted which is far wfrom thhe case with my Internet, my AEI usb connection is all fine, the light on the modem is on plus my pc is saying my network connection is working fine. I've called them about 4 times regarding my net connection, the 1st 2 times them telling me the usual of turning my set-top box off and my pc etc. but to no avail with them telling me there is a signal it must be my pc's problem. The 3rd time technial support told me there wasnt even a Samsung box registered to my name yet when I rang CS afterwards they said yes they had my card no. and call technical support to sort the problem out.

As you might guess its annoying the hell out of me and now I'm not sure what to do I might just cancel.

14-04-2005, 08:44	#1
bazza7676 Inactive Join Date: Apr 2005 Posts: 11	What am I to do? Ok this is a long story so I'll try and keep it short. I had one of my Pace set-up boxes replaced with a Samusung as I was upgrading from a 750k to 2mb internet connection on friday 8th April. I was told as uaual to wait a few hours for it to be activated but thats far from what happened. I not only didnt get my internet upgrade but got instead was no internet, loss of a few channels upstairs plus all but the minimum free channels downstairs. I had to to call them at least 6 times to sort the downstairs tv channels out with them at last admitting they had been sending to the wrong set-top box code. At least thats sorted which is far wfrom thhe case with my Internet, my AEI usb connection is all fine, the light on the modem is on plus my pc is saying my network connection is working fine. I've called them about 4 times regarding my net connection, the 1st 2 times them telling me the usual of turning my set-top box off and my pc etc. but to no avail with them telling me there is a signal it must be my pc's problem. The 3rd time technial support told me there wasnt even a Samsung box registered to my name yet when I rang CS afterwards they said yes they had my card no. and call technical support to sort the problem out. As you might guess its annoying the hell out of me and now I'm not sure what to do I might just cancel.