Cable Forum - View Single Post - Help getting premium channels back after new box

Hick · 13-04-2005, 14:43

Sorry for not filling everyone in. The channels were still off until the next night. My mum phoned up as my dad had gone on holiday. She was told that they could do nothing without my dad being there as they cannot authorise changes to other people's accounts as the CS rep insisted that we had never had any premium channels and had been paying the base pack amount since we got digital.

Eventually they were convinced to pass us to another department, but wanted to put us back in to the CS queue to do so. We refused and got put straight through to the other department who fixed the issue in minutes with no fuss or hassle what so ever.

Why can't everything be that simple?

13-04-2005, 14:43	#6
Hick Inactive Join Date: Jun 2003 Location: Royal Leamington Spa Posts: 78	Re: Help getting premium channels back after new box Sorry for not filling everyone in. The channels were still off until the next night. My mum phoned up as my dad had gone on holiday. She was told that they could do nothing without my dad being there as they cannot authorise changes to other people's accounts as the CS rep insisted that we had never had any premium channels and had been paying the base pack amount since we got digital. Eventually they were convinced to pass us to another department, but wanted to put us back in to the CS queue to do so. We refused and got put straight through to the other department who fixed the issue in minutes with no fuss or hassle what so ever. Why can't everything be that simple?