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Two hours later, no phone call, so i ring again. Now they cannot access any details on my account, so they say. This is when the guy tells me that my Motorola will not handle 2 megs, only 1 Meg maximum, they will have to replace it with a Samsung?????
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ALERT ALERT ALERT
Change the bulb to a red one!
1) there are no customers with Samsung STBs in Swansea,
2) On the Langley network, including Swansea, there is no STB broadband
3) Motorolas can handle 3Mb.
This chap on the phone needs to read his emails a bit better. If they try and come round and install a Samsung to replace your SACM resist it with all weapons (unless your Pace box breaks and we've launched Samsungs there by then, in which case grab it with both hands).
To reiterate - there is no way an STB will give you broadband in Swansea or any other Langley area - there are no IP scopes for it and no way of provisioning it (and a myriad of other reasons).