I wonder, there is a Pace set top box in the house, but they can't be that dull, surely
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Originally Posted by goblin
I suspect I faced the same thing as you. It took me about 4 calls through to CS before I eventually found a guy that could help me out. I don't know what he did, but by his own admission, he was the ONLY guy that understood what was happening and how to solve the problem. Which he did and followed it up with an email in case anymore problems arrose. I don't know whether this is procedure or not. But I can PM you his extension if you like, perhaps he shall be able to assist you like he did me?
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I would appreciate that number. Did you own your own modem by any chance as that seems to be the problem?