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Originally Posted by kronas
i can understand that, but i think if there is a outstanding issue that needs resolving with TV, telephony, billing, etc then it would be better if the customer can recieve a resolution through the forum.
yes i am refering to those within NTL who dont do as they say when a customer is on the phone to them.
im sure NTL could pick a group of people voluntarily doing the work outside of their normal hours ie during time off and then collectively registering the changes made by a database or logging proccedure.
just an idea...
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The main prupose of the portal would be for those queries that we are unable to sort out immediately, or are long standing issues.