ok thanks Nemesis i look forward to future announcements on here
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I'm not ... they idea was mentioned to them, but I can also understand their need to bring customer issues "in house", as this is the only true way of tracking them.
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i can understand that, but i think if there is a outstanding issue that needs resolving with TV, telephony, billing, etc then it would be better if the customer can recieve a resolution through the forum.
yes i am refering to those within NTL who dont do as they say when a customer is on the phone to them.
im sure NTL could pick a group of people voluntarily doing the work outside of their normal hours ie during time off and then collectively registering the changes made by a database or logging proccedure.
just an idea...