Just come off the phone for the 5th time in 2 days speaking to customer services about my 2meg upgrade from 750k.
I own my own modem, a surfboard SB3100, getting the £5 discount therefore.
Originally i was told that i would have to wait for the auto upgrade, that was just over a month ago as it would affect my discount, but all my friends are being upgraded, so why not me?
Anyway, told them this and for some reason they said they could upgrade me yesterday. A couple of hours went by, no upgrade, so phoned them and was told that it would take 24 hours, for what?
Rung again today and was told that it would be activated again, but there is now a problem with the account, 2 people have the same account number as myself. Ok, I was told that they would ring back in 2 hours and have it sorted.
Two hours later, no phone call, so i ring again. Now they cannot access any details on my account, so they say. This is when the guy tells me that my Motorola will not handle 2 megs, only 1 Meg maximum, they will have to replace it with a Samsung?????
But they will upgrade my speed to 1meg, with a 3Gig cap a month, as this is all it can handle. NO CHANCE.
Came off the phone and pulled up the specs for the SB3100, it will handle 38Mps, just a bit more than 2Meg I think.
So where do i go from here?
