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12-04-2005, 18:12

Well the good news is that I've *finally* got things fixed again!

I phoned up House Moves at 9am again (but it wasn't until about seven minutes past that they actually switched off the message saying "we're closed, we open a 9am!) and got a guy who was *much* more helpful.

He said he'd make sure that the information was posted on my account and that the BB should be back within half an hour and the TV by midday, also that he'd check it again about 10:30.

Actually the TV wasn't back until about 1pm and the BB didn't come back until I phoned up *again* at about 3pm and hassled them once more. House Moves put me through to CS who said it was fixed, well it sort of was, but I then got a login screen that wanted a PID and password (of course all that stuff was packed away!)

When I finally managed to log in it sat there for ages and eventually said "click here to add your computer" then sat there for ages more and then kicked me back to the login screen!

CS phoned up BB installations who then told me that to get the right advice I'd have to phone up BB tech support...! (0845 not 0800)

Finally BB said "it's ok, your computer is now 'provisioned' (whatever the hell that means!) "go to start/ run and type in cmd, then input ipconfig/ release and ipconfig/ renew" and that should fix it and, thank the gods, it did!

What a bloody palaver and I didn't even get to hassle someone about compensation, so I'll have to do that sometime!

12-04-2005, 18:12	#8
Graham Guest Posts: n/a	Re: NTL House Moves gets previous Well the good news is that I've finally got things fixed again! I phoned up House Moves at 9am again (but it wasn't until about seven minutes past that they actually switched off the message saying "we're closed, we open a 9am!) and got a guy who was much more helpful. He said he'd make sure that the information was posted on my account and that the BB should be back within half an hour and the TV by midday, also that he'd check it again about 10:30. Actually the TV wasn't back until about 1pm and the BB didn't come back until I phoned up again at about 3pm and hassled them once more. House Moves put me through to CS who said it was fixed, well it sort of was, but I then got a login screen that wanted a PID and password (of course all that stuff was packed away!) When I finally managed to log in it sat there for ages and eventually said "click here to add your computer" then sat there for ages more and then kicked me back to the login screen! CS phoned up BB installations who then told me that to get the right advice I'd have to phone up BB tech support...! (0845 not 0800) Finally BB said "it's ok, your computer is now 'provisioned' (whatever the hell that means!) "go to start/ run and type in cmd, then input ipconfig/ release and ipconfig/ renew" and that should fix it and, thank the gods, it did! What a bloody palaver and I didn't even get to hassle someone about compensation, so I'll have to do that sometime!