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Originally Posted by ian@huth
24/7 customer service should be an essential for a company operating in the fields that NTL do. There are small ISPs that give this level of cover so why can't NTL, the biggest broadband ISP in the country. I don't for one minute believe that there is insufficient work for this to be viable. Even if there is a quiet night on the phones there is an opportunity to deal with customers letters and emails. I received an automated response to an email I sent last week but no further contact or resolution to the problem (one email account will not authenticate). Having 24/7 customer service support will lighten the load during the times when they currently operate which would be a good thing for both customers and NTL associates who are having to deal with the customers.
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Who pays for it though?
There isn't enough money to pay for it at the moment, so which services do you suggest should increase in price to pay the vastly increased wage costs?