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ian@huth · 12-04-2005, 11:01

24/7 customer service should be an essential for a company operating in the fields that NTL do. There are small ISPs that give this level of cover so why can't NTL, the biggest broadband ISP in the country. I don't for one minute believe that there is insufficient work for this to be viable. Even if there is a quiet night on the phones there is an opportunity to deal with customers letters and emails. I received an automated response to an email I sent last week but no further contact or resolution to the problem (one email account will not authenticate). Having 24/7 customer service support will lighten the load during the times when they currently operate which would be a good thing for both customers and NTL associates who are having to deal with the customers.

12-04-2005, 11:01	#33
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	Re: CableForum & NTL to meet 24/7 customer service should be an essential for a company operating in the fields that NTL do. There are small ISPs that give this level of cover so why can't NTL, the biggest broadband ISP in the country. I don't for one minute believe that there is insufficient work for this to be viable. Even if there is a quiet night on the phones there is an opportunity to deal with customers letters and emails. I received an automated response to an email I sent last week but no further contact or resolution to the problem (one email account will not authenticate). Having 24/7 customer service support will lighten the load during the times when they currently operate which would be a good thing for both customers and NTL associates who are having to deal with the customers.