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Well first I'd start by identifying whether the OS is capable of hosting the virus
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How?
1) Get every customer to keep you updated every time they change computers? You'd need to get down to details of which patch level they had.
2) Port scan every PC on the network (have to ban firewalls first) and try and fingerprint them?
3) Analyse everyone's web traffic and see if you can get it from headers?
4) Employ a team of people to ring up thousands of people a day and ask them?
It's all very well saying this, but I don't think it's actually feasible.
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At the moment they're just using the system to score points as a "family friendly" ISP that takes its responsibilities seriously bla bla.
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This is total poppycock - would you prefer an ISP that didn't take its responsibilities seriously?
It was done partly because we were getting hammered by traffic from worms and viruses, and partly because it became obvious that people don't fix their own PCs. We had to take steps to make them aware of it and how to do it. We could have just banned them, of course, as they were breaking their terms and conditions.
If we wanted to score points as family friendly, surely we'd block porn sites at the proxies and take naughty newsgroups offline, filter all email, etc. Quite what's so bad about trying to stop worms and spam I'm at a loss to understand.
Of course, I'd like to see us encourage Linux use at home by putting out our own distro with remote access tools built in for diagnostics and upgrades, but that's not going to happen, unfortunately.