[MovedGoalPosts]

Will be interesting to see if ntl really are serious about moving things forward. The cynic in me suggests that they just want to play more lip service and fob you off. At least that's what happened when anticap met Bill Goodland and his team. ntl have and always will have an agenda. Sites like cable forum are little pin ***** in their sides to be brushed aside whenever they look like getting too big for their boots.

If there is one key issue for the wellbeing of the site it must be that employees are free to come to the site, and not be persecuted by ntl if they do so. Yes ntl will be concious that staff wont give away confidential information, sing from the wrong hymn sheet, etc, and wont want staff to be distracted from their primary job function. But forums can serve a major customer service function. To get staff officially able to post would get much closer to the ideals of Frank when he originally established the nthellworld operations.

I suppose the other critical area is the lack of customer support services at times when users can expect to experience problems. That is evenings and weekends. I continue to be amazed that there is no means of contacting ntl on a Sunday. They operate in a 24/7 environment. I know cost may be an issue, but at what stage does lack of proper support loose ntl customers?

It will be interesting to see how the meeting goes. I hope it is fruitful, and if some progress on customer service can be made, it will open up a means for future dialogue on other concerns of customers.

ntl don't have any means, that I can see, of assessing customer satisfaction and happiness levels. (Many of us will pay, and keep paying, just 'cos we don't want the hassle of upping sticks - just like very few move bank accounts despite knowing we could save money). Yes they know how many calls they get, and a big rise in numbers will suggest something went wrong, but how do they get opinions of the silent majority. Forums can serve as a barometer.