When we met with them a couple of years ago it was all very friendly but the biscuits could have been better.
Peter Wilcock used to be NW Business Unit MD or something but is now
MD Central Operations and Business Improvement so it sounds like you'll be talking to the right people. It will be interesting to see if they'll comment on the recent choices of other ISP's to go 'unlimited' and/or increases in usage allowances. Where does ntl stand on capping now? If they bring it in, aren't they worried that people will think its a cynical move to prevent customers from choosing their own VOD and VOIP providers while ntl prepare their own products which will presumably be bandwidth exempt? When it comes to bandwidth I hope ntl dont think they can get away with pretending to 'manage scarcity' (which can seem to be more lucrative) rather than 'delivering abundance' !
It's not all about capping of course but someone had to mention it.