Cable Forum - View Single Post

Chrysalis · 11-04-2005, 19:57

3 things I wouldnt mind addressing.

1 - Mailing list optional for powerusers who want notifying on planned maintenance etc. so know ahead of time if problems going to occur.

2 - Easier escalation of faults, the india call centre is very diffilcult to communicate with the staff, not just language barrier but them seemingly to be poorly trained and not been able to handle a problem where the fault is at ntl side.

3 - Timetable for upgrades in areas, Leics still has largely a analogue only tv service and some area's like my sister's can not even get broadband, some news on this would be great.

11-04-2005, 19:57	#21
Chrysalis Inactive Join Date: Sep 2003 Posts: 12,047	Re: CableForum & NTL to meet 3 things I wouldnt mind addressing. 1 - Mailing list optional for powerusers who want notifying on planned maintenance etc. so know ahead of time if problems going to occur. 2 - Easier escalation of faults, the india call centre is very diffilcult to communicate with the staff, not just language barrier but them seemingly to be poorly trained and not been able to handle a problem where the fault is at ntl side. 3 - Timetable for upgrades in areas, Leics still has largely a analogue only tv service and some area's like my sister's can not even get broadband, some news on this would be great.