[Derek]

I would like to know if they have a plan to get the Customer Service back on track.

Back when I joined the company it was actually quite good (in my region anyway) but over the last year or so has been eroded away by little or no training and new staff being taken on as temps instead of actually working for Ntl (and giving them even less incentive to stay)

You used to have to go through a phone interview and then a formal assessment centre before getting a CS job (Out of my interview group there were only two who made it) and then you had 4 weeks training including job visits to different depts so you knew what happened outside your own little bubble.

Now there are people taken on without any interview whatsoever and unsurprisingly the customer service has dropped through the floor.