Nicely done - hope they have sympathetic ears. My personal gripe is being told email is not an integral part of the broadband service (and therefore I cannot moan when it collapses, though to be fair it's been reasonably OK recently). Not sure what planet they live on but, say, if I don't get email notification re products ordered online or bank statement prompts, then that's an issue. I know they say email is free but we all know that, like lunches of that ilk, there's no such thing. Sorry, rant over
