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Originally Posted by scrotnig
There is certainly a case for customers who are upgrading to be offered something, but the customer would realistically have to agree to a new 12 month contract.
ADSL suppliers are indeed offering attractive deals but only to NEW CUSTOMERS.
Again, the bottom line is that companies are not interested in loyalty or how long you've been a customer, they are interested in MAKING PROFIT. Anything else they do is with making money in mind, nothing else.
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First Thanks for the welcome Raistlin. Now, a customers' percerption of how he/she is being treated by an ISP is also important. If I feel my ISP is treating me fairly I will continue to do buiness with them, they will continue to make a profit from me. If on the other hand I think I'm being screwed then I'll walk .... no profit from me sorry! Troll any of the Broadband/ Internet forums, and newsgroups and you'll continually see those ISP's with bad reputations, they are mentioned over and over again and not by accident either. Similarly the good ISP's are easily identified, you'll continually see certain ISP's being praised for their services ... always the same names. So yeah it's a business but consumers aren't dumb and reputation is everything in this game. If I as a Telewest customer of 4 years feel I'm being treated fairly by them then I am less likely to accept the deal being offered by those ISP's peddling ADSL packages when it comes around.
