[ian@huth]

Originally Posted by punky

Excellent!

Hopefully if you get a dialog going, you could eventually bring up how some employees are being persecuted on here for trying to help people in their spare time. Some kind of official descision and policy about it would be good to clear it up?

This is something I took up with Simon Duffy some time ago and this is part of his response. The last sentance refers to associates unofficially helping on forums during their working hours with NTL. Simon was unaware that associates had been warned about helping out on sites such as this and had to refer to Aizad Hussain for clarification of what was happening.

Thank you for getting in touch. The response immediately below sets out the
facts. Many of our associates do help customers in their own free time,
usually via web based forums, and we acknowledge and applaud their efforts.
The last thing we would do would be to discourage them. No-one is being
gagged. However, as I'm sure you appreciate, when managing a complex
customer care operation we need to know that our staff are doing what their
managers need them to do, otherwise planning and scheduling become
impossible and service deteriorates.