Over the last few weeks we have been talking to Simon Duffy (NTL CEO), in regards to a Customer Service Article that we intend to publish in the near future on this site. Some other aspects of Customer Service were discussed with examples given of Customers who had nowhere to turn.
Out of the blue Simon Duffy requested that Mick and I meet with him and Peter Wilcock.
Quote:
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Simon
Hope you had a good Easter. I think it would be a good idea if you and Mick could meet with Peter Wilcock and me to discuss what we are doing, what you think about what we are doing, what you think we should be doing and whether there is some way we can cooperate in the interests of ntl's customers. Let me know if you would be interested in such a meeting. If so, I will ask Gill, my PA, to liaise with you to set something up.
Best rgds,
Simon.
Simon Duffy
President & Chief Executive Officer
ntl:
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This meeting has been arranged for tomorrow afternoon 2:00 in Manchester.
We will be bringing up several issues with Customer Service, amongst other things and have a hefty agenda to get through.
We hope that we can forge links with ntl to address many of the problems you, as customers are having, and the problems we can see from an overall point of view.
Please be assured that any examples taken from the CF database will NOT include any personal details of the posters, just the subject matter.
We will obviously let you know the outcome of this and any further meetings.