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**Chris** · 11-04-2005, 15:25

The deals are meant to help fulfil their aim of getting new customers, pure and simple. It's frustrating when it appears that loyal existing customers are getting nothing - I've had it happen to me plenty of times, with NTL and others - but there's little you can do about it, except perhaps phone them up and have a moan. If you threaten to leave convincingly enough they may just give you the deal to make you stay. However seeing as this is a deal for new subscribers only they will probably insist that you agree to a new 12-month minimum contract.

11-04-2005, 15:25	#2
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,596	Re: Blueyonder: No deals for existing users! The deals are meant to help fulfil their aim of getting new customers, pure and simple. It's frustrating when it appears that loyal existing customers are getting nothing - I've had it happen to me plenty of times, with NTL and others - but there's little you can do about it, except perhaps phone them up and have a moan. If you threaten to leave convincingly enough they may just give you the deal to make you stay. However seeing as this is a deal for new subscribers only they will probably insist that you agree to a new 12-month minimum contract.