[Chrysalis]

When I cancelled my direct debit last month, my account got credited on direct debit day then got debited back to full amount when the direct debit declined by bank, then a week or so later ntl sent me letter asking for due balance. The bill in debate was £90+ which would have gone out via direct debit, then when the letter came it was asking for £68 50% of my money refunded, I paid the bill and told them to reactivate the direct debit for following month.