Cable Forum - View Single Post - No broadband, no tv

cheesegoduk · 10-04-2005, 20:16

I just did what newbie suggested and rang the BB tech support. According to the guy on the phone, our account doesn't actually have Internet access at all, hense why it was never activated.(Also according to the system, we only have the basic TV package..) Unfortually there was nothing he could do to resolve this issue and I have to get in contact with CS tomorrow.

This is just silly, why on earth has our account info been changed this way.
I still do find it utterly stupid that they have BB support staffed on a sunday(up until 12:30am! each night) but not the standard CS which according to the guy would be able to fix this issue in seconds.
If they offer a 24/7 service then they should realisticly have 24/7 CS.
Not very impressed with this..

10-04-2005, 20:16	#21
cheesegoduk Inactive Join Date: Mar 2005 Posts: 4	Re: No broadband, no tv - new samsung box I just did what newbie suggested and rang the BB tech support. According to the guy on the phone, our account doesn't actually have Internet access at all, hense why it was never activated.(Also according to the system, we only have the basic TV package..) Unfortually there was nothing he could do to resolve this issue and I have to get in contact with CS tomorrow. This is just silly, why on earth has our account info been changed this way. I still do find it utterly stupid that they have BB support staffed on a sunday(up until 12:30am! each night) but not the standard CS which according to the guy would be able to fix this issue in seconds. If they offer a 24/7 service then they should realisticly have 24/7 CS. Not very impressed with this..