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NTL staff seem to have total faith in their company's systems - i.e. if it says you have a virus, you have a virus
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In defence of the people who came up with the system, I know them well and they're *very* smart - try defining how you'd identify who has a virus or not - it's not a 100% game by any stretch, and you eventually have to err on the side of caution and block people. It has been very effective in stopping viruses and other ISPs have been interested in the technique, so this is NTL being proactive and intelligent, OK? Given that the UK leads the world in PC trojan infection I think any effort to stop it has to be worthy of applause.