Cable Forum - View Single Post - No broadband, no tv

newbie · 10-04-2005, 18:47

Still no connection at 4:30 this afternoon, so I called BB Tech Support - Amazingly, the guy at the other end of the phone was able to resolve my connection problem within about 5 minutes

Something CS had not been able to do in 30 hours

Thanks to the guy in TS - Wish I called him at lunchtime on Saturday!!

According to CS when I spoke to them yesterday - They knew about this problem at 9am on Saturday morning, but were told that it was only going to take an hour to resolve. It wasn't until later in the afternoon that CS were "told" that it could be down until Monday.

Why on earth is CS closed on a Sunday? I bet it would be their busiest day for residential customers, but that's maybe why!

10-04-2005, 18:47	#20
newbie Inactive Join Date: Jan 2004 Location: Portsmouth Services: 20MB BB, XL HD TV & Phone Posts: 72	Re: No broadband, no tv - new samsung box Still no connection at 4:30 this afternoon, so I called BB Tech Support - Amazingly, the guy at the other end of the phone was able to resolve my connection problem within about 5 minutes Something CS had not been able to do in 30 hours Thanks to the guy in TS - Wish I called him at lunchtime on Saturday!! According to CS when I spoke to them yesterday - They knew about this problem at 9am on Saturday morning, but were told that it was only going to take an hour to resolve. It wasn't until later in the afternoon that CS were "told" that it could be down until Monday. Why on earth is CS closed on a Sunday? I bet it would be their busiest day for residential customers, but that's maybe why!