10-04-2005, 11:09
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#11
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Inactive
Join Date: Apr 2005
Location: London
Services: NTL 300K Broadband
NTL Basic Pack TV
Posts: 13
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Re: STB connection problem
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Originally Posted by JohnHorb
amonsgt other things, this will tell you what IP address is assigned. Don't post the full IP or MAC addresses here (for security), but, AFAIK, if the IP address starts 169.xx.xx.xx, the PC is failing to get an IP address from the STB. If the IP address starts 192.xx.xx.xx, I THINK this means you need to re-provision. If you let us know what the IP address starts with, we can take it from there.
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IP address starts as 169.254.xxx.xxx
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Quote:
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Originally Posted by JohnHorb
Once you have got rid of the 'cable not connected' error, try opening a command prompt and typing
ipconfig /all
amonsgt other things, this will tell you what IP address is assigned. Don't post the full IP or MAC addresses here (for security), but, AFAIK, if the IP address starts 169.xx.xx.xx, the PC is failing to get an IP address from the STB. If the IP address starts 192.xx.xx.xx, I THINK this means you need to re-provision. If you let us know what the IP address starts with, we can take it from there.
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Sorry - what is a command prompt ? And is done on my PC or on the STB ? 
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