Cable Forum - View Single Post

10-04-2005, 10:52

Need to distinguish between two symptoms here. The 'cable not connected' message almost certainly means you are using the cross-over cable required for earlier PACE boxes, and yoy need to 'un-cross' by installing a 'cross-over adapter', or preferably, replace by a straight-through cable, which you have ordered. The 'limited or no connection' normally indicates the the PC has been unable to obtain an IP address from the box - possibly because the service has not been properly set up by NTL (hence th'engineer's suggestion to check the STB status).

Once you have got rid of the 'cable not connected' error, try opening a command prompt and typing

ipconfig /all

amonsgt other things, this will tell you what IP address is assigned. Don't post the full IP or MAC addresses here (for security), but, AFAIK, if the IP address starts 169.xx.xx.xx, the PC is failing to get an IP address from the STB. If the IP address starts 192.xx.xx.xx, I THINK this means you need to re-provision. If you let us know what the IP address starts with, we can take it from there.

10-04-2005, 10:52	#10
JohnHorb Guest Location: Sale, Cheshire Services: 10MB Broadband, DTV, Telephone Posts: n/a	Re: STB connection problem Need to distinguish between two symptoms here. The 'cable not connected' message almost certainly means you are using the cross-over cable required for earlier PACE boxes, and yoy need to 'un-cross' by installing a 'cross-over adapter', or preferably, replace by a straight-through cable, which you have ordered. The 'limited or no connection' normally indicates the the PC has been unable to obtain an IP address from the box - possibly because the service has not been properly set up by NTL (hence th'engineer's suggestion to check the STB status). Once you have got rid of the 'cable not connected' error, try opening a command prompt and typing ipconfig /all amonsgt other things, this will tell you what IP address is assigned. Don't post the full IP or MAC addresses here (for security), but, AFAIK, if the IP address starts 169.xx.xx.xx, the PC is failing to get an IP address from the STB. If the IP address starts 192.xx.xx.xx, I THINK this means you need to re-provision. If you let us know what the IP address starts with, we can take it from there.