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Originally Posted by th'engineer
You are probably in the majority its the small amount of other people that seem to get in a bad service trap .
NTL service is good the majority of the time, but is not consistant with each customer.
You need only to read these forums to understand that, customer service is improving by good leadership at NTL.
NTL are being restructured to maker themselves more profitable and more customer focused.
Many people have gone that dont meet that grade but NTL are getting there
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I agreed with a couple of your earlier posts, but now have to disagree with this one
You say "Many people have gone that dont meet the grade" I disagree to a certain extent with that statement, because the many bad managers have built themselves secure empires. If I had drawn up a list of the top ten useless technical managers/senior engineers in networks 5-6 years ago, you would find that 6 are still employed by ntl, 3 have left the company of their own choice, and only one has been made redundant.
I heard a familiar story last week anout a guy who has stirred the s**t over non0responding set-tops, he has apparently brought to light big issues that have been covered up by certain people high up the technical ladder, to make the figures look far better than they really are. The guy is outspoken and can often be a liability, but as usual the director harmed by this being brought to light will probably have it in for this guy instead of admitting and sorting out the issues.
I would say that in the technical management/corporate engineering arena, ntl has still retained the worst of the employees that they had years ago and some of the worst engineers at regional level are now supervisors/managers.
Until the empires are broken down ntl will never perform efficiently.