Had my pace box swapped for a Samsung one at 10:30 this morning. The "engineer" said that it would be an hour before I got all of the channels.
After two hours I called CS only to be told that it could take upto six hours. After five hours I had my channels, but no broadband. I called CS again and they told me that the new box did not have broadband enabled, so they would do it straight away and it would take an hour.
After an hour and a half, still nothing so I called CS back. This time I was told that the "system" is down, and no new "orders" to activate broadband are going through, and that I probably won't be connected until Monday at the earliest!
Does anyone from NTL know if this is true?
If I don't have broadband in the morning, I am going to have to go into work as I've got a stack of stuff that needs to be done before Monday, and I was planning on doing it from home.
